Privacy Policy
Effective Date: Jan 1st, 2026
Matera (“Matera,” “we,” “us,” or “our“) respects your privacy and is committed to protecting the personal information of our customers, users, contractors, suppliers, and other individuals who use our material ordering platform and related services.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Matera website, platform, and related services.
1. Information We Collect
Depending on how you use Matera, we may collect the following information:
Account and Contact Information
When you create an account or use our platform, we may collect:
- Name
- Company name
- Email address
- Telephone number
- Business address
- Job title or role
Order and Project Information
To process and manage material orders, we may collect information relating to:
- Material selections and quantities
- Product specifications
- Project or job information
- Delivery locations
- Order history
- Notes, instructions, and communications related to an order
- Purchase order or other business reference information
Payment Information
If payments are processed through Matera or a third-party payment provider, payment information may be collected and processed as necessary to complete the transaction. Matera may not directly store complete credit card or other sensitive payment information where a third-party payment processor is used.
Automatically Collected Information
When you visit or use our website or platform, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Pages or features accessed
- Date and time of access
- Login and account activity
- Cookies and similar technologies
2. How We Use Your Information
Matera may use personal and business information to:
- Create and manage user accounts
- Process and manage material orders
- Coordinate deliveries and order fulfillment
- Communicate about orders, products, accounts, and services
- Provide customer support
- Maintain order and transaction records
- Improve our website, platform, products, and services
- Monitor and protect the security of our systems
- Prevent fraud, misuse, or unauthorized access
- Meet legal, regulatory, accounting, or contractual obligations
We collect and use information only for purposes that are appropriate and reasonably necessary for providing and operating our services. Canadian privacy principles generally require organizations to identify the purpose for collecting personal information, obtain meaningful consent where required, limit collection, and protect the information they hold.
3. How We Share Information
Matera does not sell personal information.
We may share information with trusted third parties where necessary to operate our business and provide our services, including:
- Material suppliers and manufacturers
- Delivery and logistics providers
- Payment processors
- Website hosting and technology providers
- Software and cloud service providers
- Professional advisors, where necessary
- Government authorities or other parties where required or permitted by law
Information shared with suppliers or delivery providers will be limited to what is reasonably necessary to fulfill the applicable order or service.
4. Cookies and Website Technologies
Matera may use cookies and similar technologies to help our website and platform function properly, remember user preferences, maintain login sessions, understand how our services are used, and improve performance.
You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Matera website or platform.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, online platform, or electronic storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
Canadian privacy requirements include expectations around appropriate safeguards based on the sensitivity of the information being handled.
6. Data Retention
We retain personal and business information only for as long as reasonably necessary to:
- Provide our services
- Process and maintain orders
- Meet accounting, legal, tax, and contractual requirements
- Resolve disputes
- Enforce our agreements
- Maintain appropriate business and security records
When information is no longer required, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with our internal practices and applicable requirements.
7. Accessing or Correcting Your Information
You may request access to personal information we hold about you and request corrections if you believe the information is inaccurate or incomplete.
To make a request, please contact us using the information provided below. We may need to verify your identity before responding to your request.
8. Third-Party Services and Links
The Matera website or platform may contain links to third-party websites or use services operated by third parties. Matera is not responsible for the privacy practices, content, or security of third-party websites or services.
We encourage you to review the privacy policies of any third-party services you use.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology, or legal requirements.
Any updates will be posted on this page, and the “Effective Date” above will be updated accordingly. Your continued use of Matera after changes are posted may be subject to the updated Privacy Policy.
10. Contact Us
If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact us at:
Matera
Email: info@piperkoch.com
Website: materagroup.ca
We will review and respond to privacy-related inquiries in accordance with applicable laws and our internal privacy practices.
11. Applicable Privacy Laws
Matera is intended to operate in accordance with applicable privacy laws. For Canadian businesses, the Personal Information Protection and Electronic Documents Act (PIPEDA) sets out important requirements and fair information principles concerning the collection, use, disclosure, safeguarding, and management of personal information in commercial activities, subject to applicable provincial privacy laws.